What our Customers say...
n January 17, 2019 I had a major water loss due to the immense rain storm in Southern California.
I am a Marketing Representative for SERVPRO Beaumont / Banning and I called our office and our water restoration team showed up within 1 hour. I was so pleased to have such a professional team present to help mitigate and restore a big mess.
Having such a loss happen, leaves one with mental anguish. The great people at SERVPRO Beaumont/Banning talked me off several ledges during this whole process.
As a Marketing Representative I don't get a chance to go in the field often and see our team at work. Witnessing the professional, personnel at work makes it even easier to sell this great service. I am so proud to be a SERVPRO team member.
We were very pleased with the great service we received for our Pack Out. We had fast, proficient, careful service. Thank you so much to SERVPRO Beaumont Banning and all the workers who helped us. We will be happy to recommend your company to anyone who may need this help in the future.
After experiencing a leak in the feed line to my ice maker I called my insurance company, and they contacted SERVPRO of Banning/Beaumont. They called, Set up an appointment time for later that day, and arrived on time. Will was great. Not only was he fast, and knowledgeable, but he also gave me some great advice. It took no time at all to set up equipment, and he did his best to keep it out of the way. This was my second experience with SERVPRO, and both times were positive.
SERVPRO of Beaumont Banning took professionalism and my expectations of good service to a whole new level. During the Idyllwild Fires our historical home (Frank Sinatra's Hideaway) was covered in smoke damage. All three (3) properties were damaged. SERVPRO came along and fixed my house to exactly the same as before the fire even better. I was so happy with their services.
SERVPRO of Beaumont/Banning is the best! We had a mold problem in our home and contacted them. They were prompt and got the job done. Their customer service was great and their workers were hard working and professional. Would recommend them to anyone one that has a mold problem. Thank you SERVPRO!
SERVPRO of Beaumont/Banning helped us with a mold problem we had in our kitchen. Their crew was very professional and they did an excellent job cleaning the mold. Their office staff were very helpful and courteous. We received great customer service. I would highly recommend them. Gloria A.
David G. Thank you for being so courteous and professional!! Your time & attention to detail is much appreciated! Veronnies M.
To Whom it May Concern,
It is my absolute pleasure to recommend Joanna Cortez and/or Pablo Rodriquez…crew from SERVPRO Fire & Water Cleanup and Restoration for any job-related work you may need.
They recently were sent to my home by my insurance company for restoration & cleanup work due to water damage from flooding – I found them to be: neat/clean…dependable…they listened politely to my concerns and were incredibly hard working – They were also knowledgeable of their company procedures…which was a huge advantage in getting the job done correctly.
Without a doubt I would recommend them for hire in cleanup & restoration work. Barbara Nettleman
We have been very pleased with the delivery of our belongings and unpacking and placing of our furniture. Amanda, Bill and Pablo and Joanna were considerate, and professional at all times. The packaging and treatment of our furnishings was excellent. SERVPRO in general has been very helpful. We thank you. Jackie & Wally Roush
Your service in rescuing the salvageable furnishings from our home destroyed by the Lilac wild fire was exceptional. Your employees working under difficult conditions were always friendly and professional. The inventory of all items rescued was invaluable for insurance purposes. You make a difficult situation livable. Thank you. – Jackie and Wally Roush
On December 7, 2017 our home was involved in the Lilac fire. 75 of our neighbors lost their homes. We were one of the lucky ones. Although our home was spared, there was smoke damage. Tracy and her SERVPRO team were wonderful. She made me feel everything was going to be ok. Tracy reassured us when we moved back in, the smoke smell would be to a minimal if not gone all together. It was gone when we got home. And our home was cleaned inside and out. They did a wonderful job. It almost felt as it nothing has every happened.
I feel Tracy went up and above what she needed to do and we will be forever grateful.
SERVPRO of Beaumont/Banning is great. They are knowledgeable and were able to help me out right away. David was amazing to work with. I highly recommend them.
The pro part of SERVPRO was pretty evident in the professionalism with which they showed in getting our house and contents cleaned. They did a very thorough job. When you are affected with something like a wild fire it is nice to have something go right.
SERVPRO of Beaumont/Banning is the best water and fire restoration company. They are fast, professional, and they get the job done. My son, with whom I live, had a water loss and contacted them for help. They provided quality and prompt service. We had no clue what to do, they directed us all through the process. The crew they sent out were pleasant and worked very hard. I could tell that they were specialist in what they do. I highly recommend them!!!
I was very satisfied with the service I received from SERVPRO of Beaumont/Banning. I had a water loss at my home. Once contacted, they arrived at my home immediately. Their crew chief was very professional, explaining the process and answering every question I had. The loss was taken care of within days, sooner than I thought. Their office staff were also very helpful, great customer service. I would definitely recommend them to anyone that experiences a loss similar to mine. I give them an A+. Thank you SERVPRO!
SERVPRO of Banning/Beaumont are Aces in my book! Coming from a Customer Service Industry myself, David and team definitely understand customer satisfaction!
I used them twice for flood damage on two different properties and they took care of me promptly. I was surprised to hear that they would come out the same day! Not only did they assess the damage, but they got to work immediately to minimize it.
Thank you SERVPRO for making a stressful situation easy to bare! I would definitely use them again!
I had water damage in my home SERVPRO of Beaumont/Banning came right away and helped me out. They have great service and team ! They also helped me save money! Highly recommend them.
Our church office was partially flooded by a failed water heater. I called SERVPRO/Banning and was greeted by a very friendly voice. I explained our damages and she offered to dispatch help. Will was prompt, professional and responsive. He set equipment and monitored it daily. He removed equipment as everything dried to avoid extra expense and everything was dried in no time.
We are very satisfied with their service and their invoice was very reasonable. We would recommend them to anyone needing this type of service. Thank you SERVPRO!
Our church water heater leaked and damaged some carpet, walls and cabinet. As soon as I called SERVPRO, I was greeted by a very polite and caring voice. I explained our needs and she quickly dispatched Will. In turn, Will called me to provide his estimated time of arrival. He arrived promptly and set drying equipment to dry out all the wet areas.
The equipment was monitored daily and units removed as the dry out progressed
We found their invoice accurate and fair and we would definitely
Thank you so much Tracy for all you have done to make my job easier. I'm so blessed and grateful for you. With love and appreciation. Marie Ann
Great Service! They were very professional and helpful with all my questions. Guided me with steps on what to do first in order to avoid any more damage. They were very fast and got to my house the same day I called. If this ever happens again I will definitely use this company! I will highly recommend them to anybody that has an emergency with their home. Liz P.
Quick response - Saved my home after a fire sprinkler malfunctioned. I recommend SERVPRO. I hope you won't need to use them. But if you do, they will serve you well!
To whom it may concern;
My name is Vilma L. Casares and SERVPRO has been working on my house. I am very happy with their work, very professional and very clean. Vilma L. Casares
Happy endings with SERVPRO….
On Wednesday morning, July 17, 2017 I got out of bed and walked to the front of my house-there was water everywhere! SERVPRO was suggested to me by my insurance company so I gave them a call.
SERVPRO arrived within the hour. They were very polite and professional. Lorenzo the Crew Chief explained to me what needed to be done to remove all the water and more importantly what they would be doing to prevent the growth of dangerous mold in my home.
Lorenzo, Danny, and Gio all worked together very efficiently. They arrived right on schedule each day to continue the process and monitor the moisture levels in my home. They even worked during the weekend.
The process was completed in 5 days. I am very Happy with SERVPRO and would recommend them to anyone. Sandra Calia
Called them regarding a leak for one of my clients and they kept me in the loop the entire time. After it was handled my client called very pleased with the service she received. They are super friendly and professional. Thank you so much for taking care of my client.
Had some water/flood damage to the carpet at the branch I work at. There was smell of mold and just air drying was not enough, SERVPRO of Beaumont/Banning had came and saved us a lot of money by being able treat and save the affected area . Very professional and detail oriented. Would highly recommend
When it comes to water damage, mold, and emergency services, especially after office hours, SERVPRO of Beaumont/Banning is the best. They arrived at my loss almost immediately and provided unbelievable service. The crew they sent out where friendly, great communicators, and hard working. The office staff helped and informed us about the claims process. The overall service and quality was superb! I would highly recommend them. Rodolfo Serrato
SERVPRO people are my guardian angels because they clean up what I don't have the stomach for. My brother who has mild dementia is incompetent an I do everything for him except clean up his bathroom mess. Earlier this year they also cleaned out and hauled of his many years of hoarding junk in the heat of summer before I had air conditioning installed. Norma Franklin
In no time, they removed the wet carpet and the standing water. What was best about the company was the way each person showed care and understanding about the situation and towards my mom and her fading competency. Each worker was an ace, highly recommended. Don Watson
Our experience with SERVPRO was more than we expected. They answered every question and every call we made during our experience after our fire. I would definitely recommend SERVPRO to others in the future. Thank you! Lorraine Lugo
Reliable service friendly technicians. Fast and efficient work. They kept us informed about the process and were polite. Thank you! Shahar Najarian
The staff was always on time and very considerate at all times. They updated us on their scheduled arrival times and were very honest and professional throughout their service here. Treated us and my children with the upmost respect. They treated my disabled son as if he was just another person (which is very important in my book). Thank you so much for helping my family through this trying time. We will never forget your hospitality. I will always refer your staff and company. Thank you! Stephanie Patrick
We would like to thank SERVPRO for doing such a fantastic job. We had a flood in our home and called SERVPRO. They came out right away, started cleaning up the water, getting things off the floor and packing things up. They did a fantastic job. We would like to thank Tracy Faucher,
Mark Brandenberger and Lorenzo Casas for everything they did.
Sincerely, Eduardo Lopez
They went to the property immediately. The follow up was great. I was quite a distance from the property but they always called and gave me an update on work. They were always on time which makes everything easier when dealing with tenants. Thank you for all your hard work. Donna Dance
Excellent. Washer leaked and ran downstairs to bottom floor from the ceiling. They talked us through everything and recommended other services like a Construction and environmental testing for mold, since my son has asthma. Came by Wednesday to check on water levels and they worked around our crazy schedule. Great Service! Thank you Lorenzo
This year we experienced major fire/water damage requiring us to fully vacate our High School Admin building. SERVPRO really came through for us with prompt emergency restoration services. I'm happy to report that Tracy was amazing and kept us updated throughout the entire course of their work! We hope never to experience a loss of this magnitude again. However, in the event that we do, Banning USD will not hesitate to contact SERVPRO for assistance.
Cornell Williams - Banning USD
Liz Alvarado in customer service is very friendly and truly cares about your situation and works hard to find scheduling options to fit your busy schedule. Lorenzo Casas is extremely professional keeping me updated every step of the way from his findings to the options to the process and the completed job. I would highly recommend SERVPRO of Beaumont/Banning area! Thank you for your help and professionalism!
I'm impressed with Mark Brandenberger for his prompt response.He immediately arrived at my residence at 6:15 am. Lorenzo Casas at 7am, he immediately extracted water from floors, removed baseboards and began drying process. May I suggest for SERVPRO to prepare an ASL interpreter to provide a deaf resident help communicating with crew more effectively and professionally. I'd Highly recommend SERVPRO to my family and friends. Many thanks for doing an excellent job. Maureen Mazza